fv77's Privacy Policy

fv77 ("we", "our", "platform") operates a safe and reliable online gaming service for players in Bangladesh. This Privacy Policy ("Policy") explains what personal information we collect from you while using our website fv77.mom and related services, why we collect it, and how that information is processed, stored, and kept secure.

By using our platform, you agree to the terms of this Policy. If you disagree with any part of this Policy, please stop using our services and contact us at [email protected].

This Policy applies to all registered and unregistered users who visit our website, create an account, or use our gaming services.

Identity Verification (KYC)

In the interest of user security and compliance, we may collect photos or documents of identity cards as part of the KYC (Know Your Customer) process in certain cases. This information is used solely to confirm identity and prevent fraud; it is never sold or shared with third parties.

fv77 uses the collected information for the following legitimate purposes:

• Account creation, management, and security — to verify your account and prevent unauthorized access.
• Transaction processing — to complete deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
• Customer support — to resolve your issues via live chat and email.
• Notifying you about relevant bonuses and offers — to send you relevant promotional information based on your preferences (you may opt out at any time).
• Fraud detection and prevention — to monitor suspicious activity and keep your account secure.
• Responsible gaming monitoring — to analyze your gaming behavior and provide assistance when needed.
• Service improvement — to use statistical analysis to improve platform performance and user experience.
• Legal compliance — to comply with applicable laws and regulations.

You can disable cookies by changing your browser settings. However, disabling essential cookies may prevent some platform features from working properly.

fv77 never sells your personal information to third parties. However, information may be shared in the following limited circumstances:

fv77 follows industry-standard security practices to protect your information. The key components of our security infrastructure are:

• SSL Encryption: All data exchanged between your browser and our servers is protected by SSL/TLS encryption. This prevents third parties from reading the information.
• Data Encryption: Stored sensitive information (such as passwords and payment details) is kept in encrypted form in the database.
• Access Control: Only authorized staff can access specific information on a need-to-know basis; all access is logged.
• Security Testing: Our systems undergo regular security audits and vulnerability assessments.
• Firewall Protection: Advanced firewalls and intrusion detection systems block unauthorized access attempts.

Note: No online system is 100% secure. In the event of a security breach, we will notify affected users in a timely manner and take the necessary steps.

fv77 retains your information only for as long as necessary. The retention period is determined by the following policy:

• Active accounts: All relevant information is retained for as long as your account remains active.
• After account closure: Certain information may need to be retained after account closure for legal, financial, and compliance requirements.
• Transaction data: Financial records are kept for the period required under applicable law.
• Marketing communications: You will be removed from the marketing list immediately after opting out.
• Analytics data: Anonymous statistical data may be retained for long-term service improvement.

You have certain important rights regarding your personal information. fv77 fully respects these rights:

To exercise these rights, please contact us at [email protected]. We will review your request and respond as promptly as possible. In some cases, we may not be able to fulfill every request due to legal obligations or legitimate business reasons — the reason will be communicated in such cases.

fv77 is a platform intended only for those aged 21 and above. We do not knowingly collect information from any minor. Our registration process includes age verification.

If we become aware that information from a minor has been collected, we will immediately close that account and delete the associated information. If you become aware that a minor is using our platform, please notify us at [email protected].

fv77 may update this Privacy Policy from time to time. The Policy may be revised due to changes in services, the introduction of new technologies, or legal requirements.

For significant changes, we will notify you in the following ways:

• Displaying a prominent notice on our website
• Notifying registered users by email
• Including a "Last Updated" date with the revised policy

Continued use of the platform after a revised policy is published will be considered acceptance of the new policy. If you disagree with the changes, you may close your account.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us. Our support team is available 24/7 to assist you in Bengali and English.